Privacy Policy for Mobile Safety Weighing Services
Last Updated: 30 December 2025
1. Introduction
Mobile Safety Weighing Services (referred to as “we”, “us”, or “our”) is committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and other applicable privacy laws in New South Wales, Australia.
This policy applies to all personal information collected by us, including information collected through our website, over the phone, in person, and through other interactions.
2. Personal Information We Collect
We collect personal information that is reasonably necessary for us to provide our mobile weighing services to you. The types of personal information we may collect include:
•Contact Details: Your name, residential or business address, email address, and telephone number.
•Vehicle Information: Details of the vehicle(s) to be weighed, including registration number, make, model, and other relevant specifications.
•Payment Information: Credit card details, bank account information, or other payment details required to process payments for our services.
•Service Information: Records of the services you have requested or enquired about, including the date, time, and location of the service.
3. How We Collect Your Personal Information
We collect personal information directly from you when you:
•Contact us to make an enquiry about our services.
•Book a service with us.
•Provide information to us in person, over the phone, or via email.
•Visit our website and fill out a contact form.
In some cases, we may also collect personal information from third parties, such as when a referral is made by another business.
4. How We Use Your Personal Information
We use your personal information for the primary purpose for which it was collected, which includes:
•Providing you with our mobile weighing services.
•Processing payments for our services.
•Communicating with you about your service booking and responding to your enquiries.
•Maintaining records of our services for administrative and accounting purposes.
•Complying with our legal and regulatory obligations.
We may also use your personal information for secondary purposes, such as for direct marketing, as described in Section 6 of this policy.
5. Disclosure of Your Personal Information
We will not disclose your personal information to third parties except in the following circumstances:
•Third-Party Service Providers: We may share your information with third-party service providers who assist us in our business operations, such as payment processors or IT service providers. These providers are contractually bound to protect your personal information.
•Legal Requirements: We may be required to disclose your personal information to comply with a legal obligation, such as a court order, or to a law enforcement agency.
•With Your Consent: We may disclose your information to a third party with your express consent.
We do not sell or trade your personal information. We do not transfer your personal information to any recipients located outside of Australia.
6. Direct Marketing
From time to time, we may use your personal information to provide you with information about our services, special offers, or other promotions that we believe may be of interest to you. We will only do so if you have consented to receive such communications, or if you would reasonably expect to receive them from us.
You can opt-out of receiving direct marketing communications from us at any time by contacting us using the details in Section 11 or by using the unsubscribe link in any marketing email you receive from us.
7. Storage and Security of Your Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, and from unauthorised access, modification, or disclosure. This includes implementing a range of physical and electronic security measures.
8. Data Retention
We will retain your personal information for as long as it is necessary for the purposes for which it was collected, or as required by law. We will retain customer information for a period of up to seven (7) years after a service is completed to comply with our legal and financial obligations.
After this period, we will take reasonable steps to securely destroy or de-identify your personal information.
9. Access to and Correction of Your Personal Information
You have the right to request access to the personal information we hold about you and to request that we correct any inaccuracies. To make a request, please contact us using the details in Section 11.
We will respond to your request within a reasonable timeframe. We may charge a reasonable fee for providing access to your personal information to cover our administrative costs.
10. Cookies and Website Analytics
Our website is built on the WordPress platform, which may use cookies to enhance your browsing experience. A cookie is a small file that is stored on your computer’s hard drive. You can choose to accept or decline cookies through your browser settings.
We may also use website analytics tools to collect information about your use of our website, such as your IP address, browser type, and the pages you visit. This information is used to improve our website and services.
11. Complaints and Enquiries
If you have any questions, concerns, or complaints about our handling of your personal information, please contact us at:
Mobile Safety Weighing Services
Mailing Address: 42 Hodgskin Street, Caboolture Qld 4510
Phone: 0411 258 115
Email: mobilesafetyweighing@gmail.com
We will investigate your complaint and respond to you in writing within a reasonable period. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. The latest version of our Privacy Policy will always be available on our website. We encourage you to review this policy periodically.